So, nachdem ich vor einer Woche meine 60Pfund bezahlt habe und IMMER noch nichts passiert ist, während einem Freund seine Pakete Freitag und Montag ankamen und sofort verschickt wurden, ist bei mir jetzt die Geduld wirklich zu Ende.
Hi, it's about Pxxxx and Pxxxx- it's been a week now, since these two packages arrived at yours. i've immidiatelly payed the 60£ for two packages and it was promised to be shipped the last week. Nothing happened till now. The packages of some friends of mine arrived friday and monday and are already shipped. How is this possible? And please do NOT anwer with standard-phrases. I want an explanation why later orders get handled earlier than other payed order?
Erste Antwort: Because of the huge success of the iPhone 4 availability through borderlinx we are experiencing some delay in dispatching your phone. We have allocated more people to process your orders; our team is working extra to ensure that your purchase is processed as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience and co-operation.If your issue concerns your iPhone shipment, please wait for an update. For all other issues, please continue to hold and someone will assist you shortly.
Die Antwort bekam ich oft genug, ich bleibe erstmal in der Leitung. Nach 15 Minuten ohne Reaktion versuche ich es erneut. Diesmal bekomm ich Rick an die Leitung:
Rick : Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question.
Rick : Hello Phil
Rick : Please let me start with apologies for for the delay in shipment.
Rick : Please be informed that due to huge number of shipment this whole process may take couple of business days.
Phil: Hi rick
Phil: it's not that it takes a while - you are only human so that's ok
Phil: it's the priority of the orders
Rick : Although we understand you need and allocated more people at our UK hub to proceed them.
Phil: i've been waiting a week, others' packages arrived monday and they're already on the ay
Rick : Yes
Rick : Is there anything else I may assist you with today?
--- Soviel zu - ich will keinen Standardantworten, zumal das Thema weit weg von "Fertig" war ---
[...]
Rick : We can understand your concern but please try to understand that we are having high volume of shipment.
Phil: yeah I understand but that's one more reason for an ordered and ranked shippment and working on what you receive
Phil: It seems you randomly mix packages. This may not be the first complaint you get and many users use your service for the first time - and, sorry to say, i don't think many will come back. This seems highly unprofessional for the cash we pay. I know it's not your fault so sorry that it hits you now
---- Fast 10 Minuten Stille ----
Rick : Sir, we can understand that you are frustrated having the bad experience from us but please please be informed that this is not the service we disserve to provide to our customers.
Rick : But due to unexpected number of shipment this leaded you and us to this feeling.
Rick : Please be assured that we are trying our best to process them all within the time.
Rick : Is there anything else I may assist you with today?
Phil: Nope, that's it. Thanks.
Phil: Have a nice day
Tut mir ja leid, dass er das jetzt abbekommt, aber in Zeiten von Amazon, Expressversand und 24h Lieferung ist sowas absolutes No-Go. Wir reden hier nicht von 5€ Weiterversand, sondern von einem "weiterleiten" zweier Pakete (die laut Apple mal ein Paket waren, bei Borderlinx aber 2fach eingescannt wurden!) für 60 Pfund! Da kann man nach einer Woche ständigem "Morgen gehts raus" und hintenanstellen vor Bestellungen, die früher behandelt werden, aber später kamen auch mal meckern. Ich erwarte ja nicht, dass sich da jetzt irgendwas ändert, aber ein kleiner Preisnachlass für sowas (und seien es 5Pfund) wären zumindest ein Entgegenkommen und nicht das ständige "Wir tun was wir können" - weil das zieht solangsam nichtmehr.
