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[11.0 Big Sur] MacBook Pro 2016 stürzt ständig ab

jellyman7

Erdapfel
Mitglied seit
01.09.21
Beiträge
1
Hi Leute,

Ich hoffe ich verstoße gegen keine Etikette hier im Forum, ich poste immerhin zum ersten Mal etwas.

Ich habe jedenfalls ein Problem und kenne mich leider zu wenig aus, um es zu beheben. Mein MacBook Pro 2016 stürzt jedenfalls immer wieder ab, einfach so. Komischerweise bevorzugt morgens, wenn ich meinen ersten Zoom Call habe, was mich zwingt auf einen anderen Computer auszuweichen. Was kann ich den tun, damit der Mac wieder normal funktioniert?

Ich habe auch einen Etre Check durchführen lassen.

Besten Dank,

Marko


EtreCheckPro version: 6.5.1 (6F003)

Report generated: 2021-09-01 15:07:17

Download EtreCheckPro from https://etrecheck.com

Runtime: 3:54


Performance: Good

Problem:
Computer is restarting

Description:

Computer keeps shutting off randomly. For some reason this happens esp

ecially often when I am on a zoom call.


Major Issues:
Anything that appears on this list needs immediate attention.


Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.


No Time Machine backup - Time Machine backup not found.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.

x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.

Limited drive access - More information may be available with Full Drive Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.


Hardware Information:
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro13,1
2 GHz Dual-Core Intel Core i5 (i5-6360U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB LPDDR3 1867
BANK 1/DIMM0 - 4 GB LPDDR3 1867
Battery: Health = Normal - Cycle count = 427

Video Information:
Intel Iris Graphics 540 - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800

Drives:
disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 250.69 GB
disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes)
disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 188.99 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 438 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
disk1s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
disk1s6 - Update (APFS) (Shared - 4 MB used)

Mounted Volumes:
disk1s1 - M******************n [APFS Virtual drive]
250.69 GB (Shared - 188.99 GB used, 88.41 GB available, 44.08 GB free)
APFS
Mount point: /System/Volumes/Data
Encrypted
disk1s2 - Preboot [APFS Preboot]
250.69 GB (Shared - 438 MB used, 44.08 GB free)
APFS
Mount point: /System/Volumes/Preboot
disk1s4 - VM [APFS VM]
250.69 GB (Shared - 1.07 GB used, 44.08 GB free)
APFS
Mount point: /System/Volumes/VM
disk1s5s1 - Macintosh HD [APFS Snapshot]
250.69 GB (Shared - 15.33 GB used, 88.41 GB available, 44.08 GB free)
APFS
Mount point: /
Read-only: Yes
disk1s6 - Update
250.69 GB (Shared - 4 MB used, 44.08 GB free)
APFS
Mount point: /System/Volumes/Update

Network:
Interface en3: Apple USB Ethernet Adapter
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 98.46 GB available

System Software:
macOS Big Sur 11.5.2 (20G95)
Time since boot: Less than an hour

Notifications:

WhatsApp.app

one notification


Security:
Gatekeeper: App Store and identified developers

System Integrity Protection: Enabled


Antivirus software: Apple


Unsigned Files:
Apps: 5

Old Applications:
67 x86-only apps

Kernel Extensions:
/Applications/EaseUS Data Recovery Wizard.app
[Not Loaded] EaseUSDriver.kext - com.easeus.driver (WU YANG, 1.0.0 - SDK 10.14)
/Library/Extensions
[Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (EPSON, 2.2.7)

System Launch Daemons:
[Not Loaded] 36 Apple tasks

[Loaded] 202 Apple tasks

[Running] 124 Apple tasks

[Other] 2 Apple tasks


System Launch Agents:
[Not Loaded] 16 Apple tasks

[Loaded] 191 Apple tasks

[Running] 127 Apple tasks


Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09)

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09)

[Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-08-21)

[Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2020-03-24)

[Running] com.easeus.dataprotectbackup.plist (CHENGDU Yiwo Tech Development Co., Ltd - installed 2020-06-30)

[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-01-20)

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-08-12)

[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-01-15)

[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-07-03)

[Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2019-08-17)


Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-04-26)

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-08-12)

[Other] com.teamviewer.teamviewer.plist (? 9223e856 - installed 2019-08-17)

[Other] com.teamviewer.teamviewer_desktop.plist (? 38526d97 - installed 2019-08-17)


User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-24)

[Loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2020-04-02)

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23)

[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23)

[Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-02-26)

[Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-02-26)

[Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2021-07-28)


User Login Items:
[Not Loaded] AdGuard Login Helper (Adguard Software Limited - installed 2021-05-12)
Modern Login Item
/Applications/Adguard for Safari.app/Contents/Library/LoginItems/AdGuard Login Helper.app
[Not Loaded] Evernote Login Helper (App Store - installed 2021-08-26)
Modern Login Item
/Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-01-20)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-01-20)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] StartUpHelper (Spotify - installed 2021-05-24)
Modern Login Item
/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
[Not Loaded] WhatsApp Login Helper (App Store - installed 2021-08-24)
Modern Login Item
/Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

Internet Plug-ins:
AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-08-30)
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-08-30)

Safari Extensions:
AdBlock Engine (App Store - installed 2021-04-27)

AdBlock Icon (App Store - installed 2021-04-27)

AdGuard (Adguard Software Limited - installed 2021-05-12)

AdGuard Custom (Adguard Software Limited - installed 2021-05-12)

AdGuard Other (Adguard Software Limited - installed 2021-05-12)

AdGuard Privacy (Adguard Software Limited - installed 2021-05-12)

AdGuard Safari Icon (Adguard Software Limited - installed 2021-05-12)

AdGuard Security (Adguard Software Limited - installed 2021-05-12)

AdGuard Social (Adguard Software Limited - installed 2021-05-12)

AdvancedBlocking (Adguard Software Limited - installed 2021-05-12)


Backup:
Time Machine Not Configured!

Performance:

System Load: 1.39 (1 min ago) 3.67 (5 min ago) 9.12 (15 min ago)
Nominal I/O speed: 0.01 MB/s
File system: 30.38 seconds
Write speed: 708 MB/s
Read speed: 1874 MB/s

CPU Usage Snapshot:
Type Overall

System: 2 %

User: 6 %

Idle: 93 %


Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)

EtreCheckPro 17.52 % (Etresoft, Inc.)

WindowServer 7.48 % (Apple)

kernel_task 1.55 % (Apple)

bluetoothd 0.34 % (Apple)

corebrightnessd 0.12 % (Apple)


Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)

com.apple.WebKit.WebContent (10) 1.13 GB (Apple)

EtreCheckPro 685 MB (Etresoft, Inc.)

Safari 154 MB (Apple)

kernel_task 144 MB (Apple)

com.apple.SafariServices.ExtensionHelper 131 MB (Apple)


Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)

zoom.us 102 KB / 38 KB (Zoom Video Communications, Inc.)

Mail 88 KB / 17 KB (Apple)

mDNSResponder 55 KB / 38 KB (Apple)

trustd 64 KB / 11 KB (Apple)

apsd 10 KB / 12 KB (Apple)


Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)

WindowServer 5 (Apple)

launchd 0 (Apple)

bluetoothd 0 (Apple)

AirPlayXPCHelper 0 (Apple)

sharingd 0 (Apple)


Virtual Memory Information:
Physical RAM: 8 GB


Free RAM: 58 MB

Used RAM: 5.16 GB

Cached files: 2.79 GB


Available RAM: 2.84 GB

Swap Used: 0 B


Software Installs (past 60 days):
Install Date Name (Version)

2021-07-14 iMovie (10.2.5)

2021-08-12 Microsoft AutoUpdate (4.38.21080801)

2021-08-13 Microsoft OneNote (16.52.21080801)

2021-08-13 Microsoft Outlook (16.52.21080801)

2021-08-13 Microsoft PowerPoint (16.52.21080801)

2021-08-23 Zoom (5.7.6.1320)

2021-08-24 WhatsApp (2.2132.6)

2021-08-25 XProtectPlistConfigData (2150)

2021-08-26 Evernote (10.19.2)

2021-08-27 Microsoft Word (16.52.21080801)

2021-08-30 Adobe Acrobat Reader DC (21.005.20058) (21.005.20058)

2021-08-30 macOS 11.5.2 (11.5.2)

2021-08-30 MRTConfigData (1.82)

2021-09-01 Microsoft Excel (16.52.21080801)


Clean up:
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer
Executable not found
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop
Executable not found
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service
Executable not found

Diagnostics Information (past 7-30 days):
2021-08-31 10:49:00 com.apple.WebKit.WebContent - High CPU Use
Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
2021-08-31 09:28:39 Kernel Panic (2 times)
2021-08-30 19:44:42 mdworker - High CPU Use
Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker

End of report
 

ImperatoR

Roter Astrachan
Mitglied seit
02.12.06
Beiträge
6.261
Also prinzipiell würde ich als ersten versuchen das Dateisystem zu reparieren. Festplattendienstprogramm > Erste Hilfe.
Das hilft sehr oft, da UNIX recht sensitiv auf das Dateisystem reagiert.

Wenn das nicht hilft, Kernel-Erweiterungen von Drittanbietern unloaden. Insb. wenn diese sowieso nicht verwendet werden. Falls dort ein Fehler drin ist, gefährden diese - wenn es blöd läuft - die Stabilität. (Was bei der Microkernel-Architektur eigentlich(tm) nicht vorkommen sollte, aber wer weiß...

Und dann gibt es noch den Safe Boot Modus. Dieser setzt auch diverse Caches zurück, was machmal auch hilfreich ist.
 

ottomane

Golden Noble
Mitglied seit
24.08.12
Beiträge
15.129
Gibt es Log Files (panic logs)? Da stehen oft wichtige Hinweise zur Ursache drin.