EtreCheckPro version: 6.2.6 (6C020)
Report generated: 2020-05-22 09:19:54
Download EtreCheckPro from https://etrecheck.com
Runtime: 4:59
Performance: Poor
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Poor performance - EtreCheck report shows poor performance. This is unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
High battery cycle count - Your battery may be losing capacity.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
Limited drive access - More information may be available with Full Drive Access.
Kernel extensions present - This machine has kernel extensions that may not work in the future.
Sharing enabled - This machine has sharing services enabled that could be a security risk.
Hardware Information:
MacBook Pro (15-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,1
2.6 GHz Quad-Core Intel Core i7 (i7-3720QM) CPU: 4-core
8 RAM - At maximum
BANK 0/DIMM0 - 4 GB DDR3 1600
BANK 1/DIMM0 - 4 GB DDR3 1600
Battery: Health = Normal - Cycle count = 822
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
NVIDIA GeForce GT 650M - VRAM: 1 GB
Color LCD 1440 x 900
2481W 1920 x 1080
Drives:
disk0 - Crucial_CT1024MX200SSD1 1.00 TB (Solid State - TRIM: No)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 1000.00 GB
disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes)
disk1s1 - M*******************n (APFS) [APFS Virtual drive] (Shared - 881.20 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 31 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 525 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1s5 - M***********D (APFS) (Shared - 11.18 GB used)
Mounted Volumes:
disk1s1 - M*******************n [APFS Virtual drive]
1000.00 GB (Shared - 881.20 GB used, 120.60 GB available, 104.70 GB free)
APFS
Mount point: /System/Volumes/Data
disk1s3 - Recovery [Recovery]
1000.00 GB (Shared - 525 MB used, 104.70 GB free)
APFS
Mount point: /Volumes/Recovery
disk1s4 - VM [APFS VM]
1000.00 GB (Shared - 2.15 GB used, 104.70 GB free)
APFS
Mount point: /private/var/vm
disk1s5 - M***********D
1000.00 GB (Shared - 11.18 GB used, 120.60 GB available, 104.70 GB free)
APFS
Mount point: /
Read-only: Yes
disk2s2 - T******************s
1.90 TB (1.67 TB used, 232.00 GB free)
Mac OS Extended (Case-sensitive, Journaled)
Disk Image
Mount point: /Volumes/T******************s
Network:
Interface en0: Ethernet
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.58 TB available
Printer sharing: Enabled
System Software:
macOS Catalina 10.15.4 (19E287)
Time since boot: About an hour
Notifications:
Parallels Desktop.app
one notification
OneDrive.app
2 notifications
Security:
System Status
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Printer sharing: Enabled
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable:
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable:
Details: Exact match found in the whitelist - probably OK
Running app: ~/Parallels/Windows 10.pvm/Windows 10.app/Contents/MacOS/WinAppHelper --fakestub --ivmid 0
Running app: ~/Parallels/Windows 10.pvm/Windows 10.app/Contents/MacOS/WinAppHelper
Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
Preference Pane: /Library/PreferencePanes/OSXFUSE.prefPane
Apps: 4
32-bit Applications:
18 32-bit apps
Kernel Extensions:
/Applications/Parallels Desktop.app
[Loaded] prl_hypervisor.kext (15.1.4 47270 - SDK 10.9)
[Loaded] prl_netbridge.kext (15.1.4 47270 - SDK 10.9)
[Not Loaded] prl_usb_connect.kext (15.1.4 47270 - SDK 10.9)
[Loaded] prl_vnic.kext (15.1.4 47270 - SDK 10.9)
/Library/Extensions
[Not Loaded] NIUSBAudio2DJ.kext (2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBAudio4DJ.kext (2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBAudioDriver.kext (2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBTraktorAudio2.kext (2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBTraktorKontrolS4.kext (2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBTraktorKontrolX1.kext (2.5.1 (R67) - SDK 10.7)
[Not Loaded] NIUSBDeviceHelper.kext (1.0.8 (R32))
System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 204 Apple tasks
[Running] 92 Apple tasks
[Other] One Apple task
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 203 Apple tasks
[Running] 99 Apple tasks
Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-10)
[Running] com.brother.LOGINserver.plist (Brother Industries, LTD. - installed 2019-09-02)
[Loaded] com.logitech.presenter.plist (Logitech Inc. - installed 2018-10-24)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22)
[Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed )
[Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-03-20)
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-03-20)
[Loaded] org.macosforge.xquartz.startx.plist (Apple - installed 2016-10-26)
Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22)
[Loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb - installed 2015-07-01)
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-03-18)
[Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2020-01-12)
[Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed )
[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-03-20)
[Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-03-20)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple - installed 2016-10-26)
User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-04-01)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-04-01)
[Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2017-12-18)
User Login Items:
[Running] Dropbox (Dropbox, Inc. - installed 2020-05-13)
Application
/Applications/Dropbox.app
[Running] OneDrive (App Store - installed 2020-05-12)
Application
/Applications/OneDrive.app
[Not Loaded] Launcher Disabler (App Store - installed 2020-05-12)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Loaded] OneDrive Launcher (App Store - installed 2020-05-12)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] SpeedTestHelper (App Store - installed 2020-05-15)
Modern Login Item
/Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app
[Not Loaded] coconutBattery Helper (Christoph Sinai - installed 2020-03-25)
Modern Login Item
/Applications/coconutBattery.app/Contents/Library/LoginItems/coconutBattery Helper.app
Internet Plug-ins:
SharePointBrowserPlugin: 14.5.2 (? - installed 2015-06-19)
FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
Safari Extensions:
"Open In" button for Internet Explorer (Parallels International GmbH - installed 2020-04-13)
Download Video (Parallels International GmbH - installed 2020-03-25)
Google Analytics Opt-out Browser Add-on (Google, Inc. - installed 2019-02-25)
3rd Party Preference Panes:
Flash Player (Adobe Systems, Inc. - installed 2020-04-24)
FUSE for OS X (OSXFUSE) (? - installed 2015-02-07)
Native Instruments USB Audio (Native Instruments GmbH - installed 2015-09-18)
Time Machine:
Time Machine information not available without Full Drive Access.
2 local snapshots
Oldest local snapshot: 2020-05-20 11:16:52
Last local snapshot: 2020-05-22 07:34:37
Performance:
System Load: 3.24 (1 min ago) 2.25 (5 min ago) 1.87 (15 min ago)
Nominal I/O speed: 5.60 MB/s
File system: 22.11 seconds
Write speed: 30 MB/s
Read speed: 469 MB/s
CPU Usage Snapshot:
Type Overall
System: 6 %
User: 19 %
Idle: 75 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
MailStorageManagement 78.30 % (Apple)
WindowServer 20.32 % (Apple)
kernel_task 15.63 % (Apple)
System Information 8.10 % (Apple)
accountsd 7.38 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
prl_vm_app 1.49 GB (Parallels International GmbH)
com.apple.WebKit.WebContent (13) 424 MB (Apple)
EtreCheckPro 320 MB (Etresoft, Inc.)
AMPLibraryAgent 230 MB (Apple)
kernel_task 103 MB (Apple)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
apsd 485 KB / 5 MB (Apple)
mDNSResponder 5 MB / 470 KB (Apple)
AirPlayXPCHelper 2 MB / 578 KB (Apple)
Mail 1 MB / 402 KB (Apple)
prl_naptd 569 KB / 837 KB (Parallels International GmbH)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
prl_vm_app 10 (Parallels International GmbH)
AMPLibraryAgent 8 (Apple)
WindowServer 3 (Apple)
diskimages-helper 1 (Apple)
coreaudiod 1 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 30 MB
Used RAM: 6.90 GB
Cached files: 1.07 GB
Available RAM: 1.10 GB
Swap Used: 260 MB
Software Installs (past 30 days):
Install Date Name (Version)
2020-04-28 ifolor Designer (3.8.0)
2020-05-04 Numbers (10.0)
2020-05-10 ARMDC Agent Installer (1.0.0)
2020-05-12 PhotoSweeper (3.7.0)
2020-05-12 OneDrive (20.052.0311)
2020-05-12 Adobe Flash Player (32.0.0.371)
2020-05-13 Microsoft Outlook (16.37.20051002)
2020-05-13 Microsoft Excel (16.37.20051002)
2020-05-13 Microsoft PowerPoint (16.37.20051002)
2020-05-13 Microsoft Word (16.37.20051002)
2020-05-15 MRTConfigData (1.60)
2020-05-15 XProtectPlistConfigData (2121)
2020-05-15 Speedtest (1.11)
Diagnostics Information (past 7-30 days):
2020-05-22 07:35:17 photoanalysisd High CPU Use (4 times)
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
2020-05-20 12:30:43 Music.app High CPU Use
Executable: /System/Applications/Music.app
2020-05-20 11:15:46 backupd High CPU Use (8 times)
Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd
2020-05-18 16:20:47 bird High CPU Use (2 times)
Executable: /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/bird
2020-05-18 15:44:15 Parallels Desktop.app Hang (2 times)
Executable: /Applications/Parallels Desktop.app
2020-05-18 15:44:08 Windows 10.app Hang
Executable: ~/Parallels/Windows 10.pvm/Windows 10.app
2020-05-18 15:18:35 Kernel Panic
2020-05-16 08:08:32 signpost_reporter High CPU Use
Executable: /usr/libexec/signpost_reporter
End of report