- Registriert
- 27.04.09
- Beiträge
- 4
Hello,
First of all, sorry that I am writing in English in a German forum (My German is really bad).
I have a Macbook Pro (Late 2008, unibody model) purchased in Feb 2009. Recently when I compared my notebook with another one (same model), I realised that the trackpad on my notebook is really dark. Initially I thought it could be dirt (even though I haven't used in much in 2.5 months). After trying to clean it up, it still remained the same. I took it to the nearest Apple Service Centre. The agent there acknowledged that it seems to be a manufacturing problem, but after contacting apple said that since it doesn't affect functionality it cannot be covered under warranty (else I should have replaced it in the first 14 days after purchase). I called up Apple Support and they said the same again. I am a bit upset that after paying so much for a notebook, I have to bear with a quality problem at apple.
The trackpad looks similiar to the one in this thread http://www.apfeltalk.de/forum/touchpad-t190484.html. But unlike this one, the color is the same (dark) through out the trackpad.
Do you think I could convince apple somehow? Would it help if I directly go to Apple store at München?
Thanks and regards,
Nims
First of all, sorry that I am writing in English in a German forum (My German is really bad).
I have a Macbook Pro (Late 2008, unibody model) purchased in Feb 2009. Recently when I compared my notebook with another one (same model), I realised that the trackpad on my notebook is really dark. Initially I thought it could be dirt (even though I haven't used in much in 2.5 months). After trying to clean it up, it still remained the same. I took it to the nearest Apple Service Centre. The agent there acknowledged that it seems to be a manufacturing problem, but after contacting apple said that since it doesn't affect functionality it cannot be covered under warranty (else I should have replaced it in the first 14 days after purchase). I called up Apple Support and they said the same again. I am a bit upset that after paying so much for a notebook, I have to bear with a quality problem at apple.
The trackpad looks similiar to the one in this thread http://www.apfeltalk.de/forum/touchpad-t190484.html. But unlike this one, the color is the same (dark) through out the trackpad.
Do you think I could convince apple somehow? Would it help if I directly go to Apple store at München?
Thanks and regards,
Nims