System profiler (Systeminformationen) zickt

[sagall]

Hallo zusammen,
ich weiß nicht, ob ich in diesem Forum richtig bin. Ich versuch's mal:
Gestern habe ich die Systeminformationen meines MacBook Pro (late 2012) aufgerufen. Wenn ich die USB-Ports oder die Festplatte anklicke dann erscheint die Meldung:
"Beim sammeln der Informationen ist ein Fehler aufgetreten."
Kann mir bitte jemand sagen, was das zu bedeuten hat und wie ich es wieder abstelle.

Vielen Dank im Voraus für eure Hilfe

 

[martinv2]

Nähere Informationen zu dem aufgetretenen Problem gibt wahrscheinlich die Konsole (unter Programme > Dienstprogramme).

 

[sagall]

Diese Einträge habe ich nach dem Aufruf des system profiler gefunden

29.01.17 16:12:32,224 system_profiler[979]: SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x00600000
29.01.17 16:12:32,303 System Information[974]: Failed to parse plist output from '/usr/sbin/system_profiler -nospawn -xml SPUSBDataType -detailLevel full', error: Error Domain=NSCocoaErrorDomain Code=3840 "Unexpected character S at line 1" UserInfo={NSDebugDescription=Unexpected character S at line 1, kCFPropertyListOldStyleParsingError=Error Domain=NSCocoaErrorDomain Code=3840 "Unexpected ';' or '=' after key at line 1" UserInfo={NSDebugDescription=Unexpected ';' or '=' after key at line 1}}

 

[martinv2]

Im Klartext:

Syteminformation verlässt sich auf das Kommandozeilen-Tool system_profiler, das XML-kodierte Daten liefert. Allerdings scheint bei Deinem USB-Device etwas zurückzukommen, das system_profiler nicht vernünftig formatiert, so dass der XML-Parser einen Fehler meldet.

Was steht denn in der Ausgabe an Zeile 1,Stelle 5, wenn Du das Kommando im Terminal eingibst?

 

[sagall]

Meinst Du das? Ich habe von diesen Dingen offen gestanden keine Ahnung

2017-01-29 17:49:57.525 system_profiler[1298:760318] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x00100000

2017-01-29 17:49:57.526 system_profiler[1298:760318] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x00400000

2017-01-29 17:49:57.541 system_profiler[1298:760318] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x00600000

2017-01-29 17:49:57.617 system_profiler[1238:756548] Failed to parse plist output from '/usr/sbin/system_profiler -nospawn -xml SPUSBDataType -detailLevel full', error: Error Domain=NSCocoaErrorDomain Code=3840 "Unexpected character S at line 1" UserInfo={NSDebugDescription=Unexpected character S at line 1, kCFPropertyListOldStyleParsingError=Error Domain=NSCocoaErrorDomain Code=3840 "Unexpected ';' or '=' after key at line 1" UserInfo={NSDebugDescription=Unexpected ';' or '=' after key at line 1}}

Volumes:

 

[martinv2]

Die ersten drei Meldungen sagen aus, dass system_profiler Probleme mit diversen USB-Geräten hat. In der letzten Meldung (so interpretiere ich das) steht, was system_profiler gemacht hat. Das - oder die ersten paar Zeilen davon - wollte ich Dich auffordern zu posten.

Also: Programme > Dienstprogramme > Terminal öffnen. Per Copy-and-Paste folgendes dort einfügen:

/usr/sbin/system_profiler -nospawn -xml SPUSBDataType -detailLevel full

Zurückscrollen bis zu den ersten Zeilen der Ausgabe, und per Copy-and-Paste den ersten Bildschirm voll hier posten.

 

[sagall]

[Macintosh:~] sagall% /usr/sbin/system_profiler -nospawn -xml SPUSBDataType -detailLevel full

SATSMARTLibFactory called

SATSMARTClient::alloc called

SATSMARTClient : QueryInterface called

kIOCFPlugInInterfaceID requested

SATSMARTClient::probe called

SATSMARTClient::probe called 0

SATSMARTClient : Start

SATSMARTClient : IOServiceOpen status = 0x00000000, connection = 34571

SATSMARTClient : QueryInterface called

kIOATASMARTInterfaceID requested

SATSMARTClient::SMARTEnableDisableOperations called

SATSMARTClient::SMARTEnableDisableOperations status = 0

SATSMARTClient::SMARTEnableDisableAutosave called

SATSMARTClient::SMARTEnableDisableAutosave status = 0

SATSMARTClient::SMARTReturnStatus called

exceededCondition = 0

SATSMARTClient::SMARTReturnStatus status = 0 outputCnt = 1

SATSMARTClient : Stop

SATSMARTClient : IOServiceClose connection = 34571

2017-01-29 18:06:46.909 system_profiler[1336:862343] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x00100000

2017-01-29 18:06:46.909 system_profiler[1336:862343] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x00400000

SATSMARTLibFactory called

SATSMARTClient::alloc called

SATSMARTClient : QueryInterface called

kIOCFPlugInInterfaceID requested

SATSMARTClient::probe called

SATSMARTClient::probe called 0

SATSMARTClient : Start

SATSMARTClient : IOServiceOpen status = 0x00000000, connection = 34863

SATSMARTClient : QueryInterface called

kIOATASMARTInterfaceID requested

SATSMARTClient::SMARTEnableDisableOperations called

SATSMARTClient::SMARTEnableDisableOperations status = 0

SATSMARTClient::SMARTEnableDisableAutosave called

SATSMARTClient::SMARTEnableDisableAutosave status = 0

SATSMARTClient::SMARTReturnStatus called

exceededCondition = 0

SATSMARTClient::SMARTReturnStatus status = 0 outputCnt = 1

SATSMARTClient : Stop

SATSMARTClient : IOServiceClose connection = 34863

2017-01-29 18:06:46.924 system_profiler[1336:862343] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x00600000

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "[URL]http://www.apple.com/DTDs/PropertyList-1.0.dtd[/URL]">

<plist version="1.0">

<array>

<dict>

<key>_SPCommandLineArguments</key>

<array>

<string>/usr/sbin/system_profiler</string>

<string>-nospawn</string>

<string>-xml</string>

<string>SPUSBDataType</string>

<string>-detailLevel</string>

<string>full</string>

</array>

<key>_SPCompletionInterval</key>

<real>0.21258699893951416</real>

<key>_dataType</key>

<string>SPUSBDataType</string>

<key>_detailLevel</key>

<integer>-1</integer>

<key>_items</key>

<array>

<dict>

<key>_items</key>

<array>

<dict>

<key>Built-in_Device</key>

<string>Yes</string>

<key>_items</key>

<array>

<dict>

<key>Built-in_Device</key>

<string>Yes</string>

<key>_name</key>

<string>FaceTime HD Camera (Built-in)</string>

<key>bcd_device</key>

<string>80.25</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>500</string>

<key>device_speed</key>

<string>high_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x1a110000 / 3</string>

<key>manufacturer</key>

<string>Apple Inc.</string>

<key>product_id</key>

<string>0x8510</string>

<key>serial_num</key>

<string>CC2C9Q0KF5DN9KE0</string>

<key>vendor_id</key>

<string>apple_vendor_id</string>

</dict>

</array>

<key>_name</key>

<string>hub_device</string>

<key>bcd_device</key>

<string>0.00</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>0</string>

<key>device_speed</key>

<string>high_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x1a100000 / 1</string>

<key>product_id</key>

<string>0x0024</string>

<key>vendor_id</key>

<string>0x8087  (Intel Corporation)</string>

</dict>

</array>

<key>_name</key>

<string>USB20Bus</string>

<key>host_controller</key>

<string>AppleUSBEHCIPCI</string>

<key>pci_device</key>

<string>0x1e2d </string>

<key>pci_revision</key>

<string>0x0004 </string>

<key>pci_vendor</key>

<string>0x8086 </string>

</dict>

<dict>

<key>_items</key>

<array>

<dict>

<key>Built-in_Device</key>

<string>Yes</string>

<key>_items</key>

<array>

<dict>

<key>Built-in_Device</key>

<string>Yes</string>

<key>_items</key>

<array>

<dict>

<key>Built-in_Device</key>

<string>Yes</string>

<key>_name</key>

<string>Apple Internal Keyboard / Trackpad</string>

<key>bcd_device</key>

<string>2.22</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>40</string>

<key>device_speed</key>

<string>full_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x1d182000 / 4</string>

<key>manufacturer</key>

<string>Apple Inc.</string>

<key>product_id</key>

<string>0x0263</string>

<key>vendor_id</key>

<string>apple_vendor_id</string>

</dict>

<dict>

<key>Built-in_Device</key>

<string>Yes</string>

<key>_items</key>

<array>

<dict>

<key>Built-in_Device</key>

<string>Yes</string>

<key>_name</key>

<string>Bluetooth USB Host Controller</string>

<key>bcd_device</key>

<string>1.51</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>0</string>

<key>device_speed</key>

<string>full_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x1d181300 / 7</string>

<key>manufacturer</key>

<string>Apple Inc.</string>

<key>product_id</key>

<string>0x8286</string>

<key>vendor_id</key>

<string>apple_vendor_id</string>

</dict>

</array>

<key>_name</key>

<string>BRCM20702 Hub</string>

<key>bcd_device</key>

<string>1.00</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>94</string>

<key>device_speed</key>

<string>full_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x1d181000 / 3</string>

<key>manufacturer</key>

<string>Apple Inc.</string>

<key>product_id</key>

<string>0x4500</string>

<key>vendor_id</key>

<string>0x0a5c  (Broadcom Corp.)</string>

</dict>

</array>

<key>_name</key>

<string>hub_device</string>

<key>bcd_device</key>

<string>b.b3</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>2</string>

<key>device_speed</key>

<string>high_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x1d180000 / 2</string>

<key>product_id</key>

<string>0x2512</string>

<key>vendor_id</key>

<string>0x0424  (SMSC)</string>

</dict>

</array>

<key>_name</key>

<string>hub_device</string>

<key>bcd_device</key>

<string>0.00</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>0</string>

<key>device_speed</key>

<string>high_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x1d100000 / 1</string>

<key>product_id</key>

<string>0x0024</string>

<key>vendor_id</key>

<string>0x8087  (Intel Corporation)</string>

</dict>

</array>

<key>_name</key>

<string>USB20Bus</string>

<key>host_controller</key>

<string>AppleUSBEHCIPCI</string>

<key>pci_device</key>

<string>0x1e26 </string>

<key>pci_revision</key>

<string>0x0004 </string>

<key>pci_vendor</key>

<string>0x8086 </string>

</dict>

<dict>

<key>_items</key>

<array>

<dict>

<key>_name</key>

<string>Portable SSD T3</string>

<key>bcd_device</key>

<string>0.01</string>

<key>bsd_name</key>

<string>disk2</string>

<key>detachable_drive</key>

<string>yes</string>

<key>location_id</key>

<string>0x00600000</string>

<key>manufacturer</key>

<string>Samsung</string>

<key>partition_map_type</key>

<string>master_boot_record_partition_map_type</string>

<key>product_id</key>

<string>0x61f3</string>

<key>removable_media</key>

<string>yes</string>

<key>serial_num</key>

<string>S2WUNAAH600274W     </string>

<key>size</key>

<string>2 TB</string>

<key>size_in_bytes</key>

<integer>2000398934016</integer>

<key>smart_status</key>

<string>Verified</string>

<key>vendor_id</key>

<string>0x04e8  (Samsung Electronics Co., Ltd.)</string>

<key>volumes</key>

<array>

<dict>

<key>_name</key>

<string>LaCie</string>

<key>bsd_name</key>

<string>disk2s1</string>

<key>file_system</key>

<string>Journaled HFS+</string>

<key>free_space</key>

<string>450,7 GB</string>

<key>free_space_in_bytes</key>

<integer>450702536704</integer>

<key>iocontent</key>

<string>Apple_HFS</string>

<key>mount_point</key>

<string>/Volumes/LaCie</string>

<key>size</key>

<string>2 TB</string>

<key>size_in_bytes</key>

<integer>2000396321280</integer>

<key>volume_uuid</key>

<string>DC0000ED-5C84-3012-B2AE-43291B94C547</string>

<key>writable</key>

<string>yes</string>

</dict>

</array>

</dict>

<dict>

<key>_name</key>

<string>USB audio CODEC</string>

<key>bcd_device</key>

<string>1.00</string>

<key>location_id</key>

<string>0x00400000</string>

<key>manufacturer</key>

<string>Burr-Brown from TI</string>

<key>product_id</key>

<string>0x2912</string>

<key>vendor_id</key>

<string>0x08bb  (Texas Instruments Japan)</string>

</dict>

<dict>

<key>_name</key>

<string>Bose USB Audio</string>

<key>bcd_device</key>

<string>1.00</string>

<key>location_id</key>

<string>0x00100000</string>

<key>manufacturer</key>

<string>Bose Corporation</string>

<key>product_id</key>

<string>0x1020</string>

<key>vendor_id</key>

<string>0x05a7  (Bose Corporation)</string>

</dict>

</array>

<key>_name</key>

<string>USB30Bus</string>

<key>bsd_name</key>

<string>disk2</string>

<key>host_controller</key>

<string>AppleUSBXHCIFL1100</string>

<key>partition_map_type</key>

<string>master_boot_record_partition_map_type</string>

<key>pci_device</key>

<string>0x1100 </string>

<key>pci_revision</key>

<string>0x0010 </string>

<key>pci_vendor</key>

<string>0x1b73 </string>

<key>removable_media</key>

<string>yes</string>

<key>size</key>

<string>2 TB</string>

<key>size_in_bytes</key>

<integer>2000398934016</integer>

<key>smart_status</key>

<string>Verified</string>

<key>volumes</key>

<array>

<dict>

<key>_name</key>

<string>LaCie</string>

<key>bsd_name</key>

<string>disk2s1</string>

<key>file_system</key>

<string>Journaled HFS+</string>

<key>free_space</key>

<string>450,7 GB</string>

<key>free_space_in_bytes</key>

<integer>450702536704</integer>

<key>iocontent</key>

<string>Apple_HFS</string>

<key>mount_point</key>

<string>/Volumes/LaCie</string>

<key>size</key>

<string>2 TB</string>

<key>size_in_bytes</key>

<integer>2000396321280</integer>

<key>volume_uuid</key>

<string>DC0000ED-5C84-3012-B2AE-43291B94C547</string>

<key>writable</key>

<string>yes</string>

</dict>

</array>

</dict>

<dict>

<key>_items</key>

<array>

<dict>

<key>_name</key>

<string>USB Receiver</string>

<key>bcd_device</key>

<string>24.00</string>

<key>bus_power</key>

<string>1000</string>

<key>bus_power_used</key>

<string>98</string>

<key>device_speed</key>

<string>full_speed</string>

<key>extra_current_used</key>

<string>0</string>

<key>location_id</key>

<string>0x14200000 / 2</string>

<key>manufacturer</key>

<string>Logitech</string>

<key>product_id</key>

<string>0xc52b</string>

<key>vendor_id</key>

<string>0x046d  (Logitech Inc.)</string>

</dict>

</array>

<key>_name</key>

<string>USB30Bus</string>

<key>host_controller</key>

<string>AppleUSBXHCIPPT</string>

<key>pci_device</key>

<string>0x1e31 </string>

<key>pci_revision</key>

<string>0x0004 </string>

<key>pci_vendor</key>

<string>0x8086 </string>

</dict>

</array>

<key>_parentDataType</key>

<string>SPHardwareDataType</string>

<key>_properties</key>

<dict>

<key>1284DeviceID</key>

<dict>

<key>_order</key>

<string>13</string>

</dict>

<key>_name</key>

<dict>

<key>_isColumn</key>

<string>YES</string>

<key>_isOutlineColumn</key>

<string>YES</string>

<key>_order</key>

<string>0</string>

</dict>

<key>bcd_device</key>

<dict>

<key>_order</key>

<string>3</string>

<key>_suppressLocalization</key>

<string>YES</string>

</dict>

<key>bsd_name</key>

<dict>

<key>_order</key>

<string>42</string>

</dict>

<key>bus_power</key>

<dict>

<key>_order</key>

<string>8</string>

</dict>

<key>bus_power_desired</key>

<dict>

<key>_order</key>

<string>9</string>

</dict>

<key>bus_power_used</key>

<dict>

<key>_order</key>

<string>10</string>

</dict>

<key>detachable_drive</key>

<dict>

<key>_order</key>

<string>39</string>

</dict>

<key>device_manufacturer</key>

<dict>

<key>_order</key>

<string>20</string>

</dict>

<key>device_model</key>

<dict>

<key>_order</key>

<string>22</string>

</dict>

<key>device_revision</key>

<dict>

<key>_order</key>

<string>24</string>

</dict>

<key>device_serial</key>

<dict>

<key>_order</key>

<string>26</string>

</dict>

<key>device_speed</key>

<dict>

<key>_order</key>

<string>5</string>

</dict>

<key>disc_burning</key>

<dict>

<key>_order</key>

<string>32</string>

</dict>

<key>extra_current_used</key>

<dict>

<key>_order</key>

<string>11</string>

</dict>

<key>file_system</key>

<dict>

<key>_order</key>

<string>40</string>

</dict>

<key>free_space</key>

<dict>

<key>_deprecated</key>

<true/>

<key>_order</key>

<string>19</string>

</dict>

<key>free_space_in_bytes</key>

<dict>

<key>_isByteSize</key>

<true/>

<key>_order</key>

<string>19</string>

</dict>

<key>location_id</key>

<dict>

<key>_order</key>

<string>7</string>

</dict>

<key>manufacturer</key>

<dict>

<key>_order</key>

<string>6</string>

</dict>

<key>mount_point</key>

<dict>

<key>_order</key>

<string>44</string>

</dict>

<key>optical_drive_type</key>

<dict>

<key>_order</key>

<string>30</string>

</dict>

<key>optical_media_type</key>

<dict>

<key>_order</key>

<string>31</string>

</dict>

<key>product_id</key>

<dict>

<key>_order</key>

<string>1</string>

</dict>

<key>removable_media</key>

<dict>

<key>_order</key>

<string>34</string>

</dict>

<key>serial_num</key>

<dict>

<key>_order</key>

<string>4</string>

<key>_suppressLocalization</key>

<string>YES</string>

</dict>

<key>size</key>

<dict>

<key>_deprecated</key>

<true/>

<key>_order</key>

<string>18</string>

</dict>

<key>size_in_bytes</key>

<dict>

<key>_isByteSize</key>

<true/>

<key>_order</key>

<string>18</string>

</dict>

<key>sleep_current</key>

<dict>

<key>_order</key>

<string>12</string>

</dict>

<key>vendor_id</key>

<dict>

<key>_order</key>

<string>2</string>

</dict>

<key>volumes</key>

<dict>

<key>_detailLevel</key>

<string>0</string>

</dict>

<key>writable</key>

<dict>

<key>_order</key>

<string>36</string>

</dict>

</dict>

<key>_timeStamp</key>

<date>2017-01-29T17:06:46Z</date>

<key>_versionInfo</key>

<dict>

<key>com.apple.SystemProfiler.SPUSBReporter</key>

<string>900.4.1</string>

</dict>

</dict>

</array>

</plist>

[Macintosh:~] sagall%

 

[martinv2]

Der Grund ist hier beschrieben: Die Treiber, die Du für Deine Samsung Portable SSD T3 eingebunden hast, machen Debug-Ausgaben, die die XML-Ausgaben von system_profiler ungültig machen. Tolle Leistung, Samsung!

Ich habe keine Ahnung, wie man das behebent kann. Falls Die Platte nicht mit den normalen USB-Treibern von Apple läuft, hilft wohl nur, auf ein Update von Samsung zu warten.

 

[MacAlzenau]

Falls Die Platte nicht mit den normalen USB-Treibern von Apple läuft, hilft wohl nur, auf ein Update von Samsung zu warten.

Das wäre aber eher unwahrscheinlich. Bisher könnte man die firmenspezifisch mitgelieferten Treiber doch immer sofort killen.

 

[sagall]

Die Platte läuft einwandfrei am USB-Hub. Wenn ich sie am USB-Port des MacBook habe, dann wird sie beim starten nicht erkannt.
Und wie kille ich den mitgelieferten Treiber?

 

[sagall]

Ich hab's geschafft. Ich hab' den Treiber der SSD deinstalliert. Jetzt funktioniert die Platte am USB-Port und der system profiler zeigt auch wieder alles an.
Vielen Dank für eure Hilfe. Ich hätte sonst nicht raus gefunden, dass der Treiber das Problem ist.