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Macbook Pro stürzt ständig ab

mars23

Erdapfel
Registriert
25.12.19
Beiträge
1
Hallo,

ich bin neu in diesem Forum und habe sofort ein Problem zu berichten, bei dem ich mir erhoffe, dass ihr mir helfen könnt.


Ich besitze ein MacBook Pro (Retina, 15-inch, Mid 2014),
2,2 GHz Quad-Core Intel Core i7
16 GB 1600 MHz DDR3
Intel Iris Pro 1536 MB


Seit nem halben Jahr Mac ständig ab. Habe bereits einen Fachmann drüber schauen lassen, dieser konnte nichts finden. Die Wärmeleitpaste wurde getauscht und sämtlicher Staub entfernt. Leider alles ohne Erfolg.

Als nächstes habe ich hier das Forum mit ähnlichen Beiträgen durchgelesen, leider hat mir das auch nicht weiter geholfen.

Es läuft immer so ab:

Temperatur Macbook normal
Bildschirm wird schwarz
beim erneuten Hochfahren ist die Temperatur sehr hoch


Ich wende mich jetzt an euch in der Hoffnung dass ihr eine Idee habt.

Angefügt noch eine EtreCheck Analyse, da ich in einem Beitrag gelesen habe, dass das einen Hinweis geben kann.

Voller Hoffnung

EtreCheck version: 6.1.9 (6B057)
Report generated: 2019-12-25 20:31:25
Download EtreCheck from https://etrecheck.com
Runtime: 2:42
Performance: Excellent

Problem:
Other problem
Description:
mac shuts down

Major Issues:
Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.
Low disk space - This machine is running critically low on free hard drive space.

Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

High battery cycle count - Your battery may be losing capacity.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2014)
MacBook Pro Model: MacBookPro11,2
1 2,2 GHz Quad-Core Intel Core i7 (i7-4770HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600
BANK 1/DIMM0 - 8 GB DDR3 1600
Battery: Health = Replace Soon - Cycle count = 1096

Video Information:
Intel Iris Pro - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800

Drives:
disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 190.01 GB
disk1 [APFS Virtual drive] 190.01 GB (Shared by 5 volumes)
disk1s1 - O****************n (APFS) [APFS Virtual drive] (Shared - 162.21 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
disk1s5 - O********l (APFS) (Shared - 10.72 GB used)
disk0s3 - B******P (MS-DOS FAT12) 60.78 GB (58.27 GB used)

Mounted Volumes:
disk0s3 - B******P
60.78 GB (58.27 GB used, 2.50 GB free)
MS-DOS FAT12
Mount point: /Volumes/B******P
disk1s1 - O****************n [APFS Virtual drive]
190.01 GB (Shared - 162.21 GB used, 15.26 GB free)
APFS
Mount point: /System/Volumes/Data
disk1s4 - VM [APFS VM]
190.01 GB (Shared - 1.07 GB used, 15.26 GB free)
APFS
Mount point: /private/var/vm
disk1s5 - O********l
190.01 GB (Shared - 10.72 GB used, 15.26 GB free)
APFS
Mount point: /
Read-only: Yes

Network:
Interface SAMSUNG_MDM: SAMSUNG Modem
Interface en10: iPhone 5
Interface en5: iPhone
Interface en7: iPhone 2
Interface en8: iPhone 3
Interface en9: iPhone 4
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
iCloud Quota: 5.00 GB available

System Software:
macOS Catalina 10.15.1 (19B88)
Time since boot: Less than an hour

Notifications:

Microsoft Outlook.app
22 notifications
EtreCheckPro.app
2 notifications

Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled

Antivirus software: Apple

Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.amazon.music.plist
Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK

32-bit Applications:
15 32-bit apps

Kernel Extensions:
/Applications/BlueStacks.app
[Not Loaded] VBoxDrv.kext (BlueStack Systems, Inc., 4.3.26)
/Library/Extensions
[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)
[Not Loaded] BoseUsbCdc.kext (1.0.0)
[Not Loaded] ssuddrv.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)
[Not Loaded] Boom2Device.kext (Global Delight Technologies Pvt. Ltd, 1.2 - SDK 10.10)
/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[Not Loaded] ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)
[Not Loaded] ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)
[Not Loaded] ssudmtp.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.5)
[Not Loaded] ssudserial.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 182 Apple tasks
[Running] 112 Apple tasks

System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 182 Apple tasks
[Running] 120 Apple tasks

Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-08-06)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-10-16)
[Other] com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2016-10-29)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-26)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-26)
[Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2019-12-25)
[Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2019-12-25)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-08-20)

Launch Daemons:
[Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2017-04-17)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-10-16)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-10-16)
[Not Loaded] com.adobe.adobeupdatedaemon.plist (? f00845ea - installed 2016-10-29)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-26)
[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-16)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-11-14)
[Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2019-12-25)
[Running] com.bjango.istatmenus.fans.plist (Bjango Pty Ltd - installed 2019-12-25)
[Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2019-12-25)
[Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2019-12-15)
[Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2018-08-20)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-08-20)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-31)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-13)

User Launch Agents:
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-08-09)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-26)
[Running] com.amazon.music.plist (? 0 - installed 2019-12-10)
[Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2019-01-05)
[Loaded] com.bittorrent.uTorrent.plist (Apple - installed 2019-10-24)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-04)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-04)
[Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-06-06)
[Loaded] com.spotify.webhelper.plist (Spotify - installed 2018-09-11)

User Login Items:
[Running] Macs Fan Control (Ilya Parniuk - installed 2019-12-04)
Application
/Applications/Macs Fan Control.app
[Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-08-20)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-08-20)
Modern Login Item
/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] coconutBattery Helper (Christoph Sinai - installed 2019-10-11)
Modern Login Item
~/Downloads/coconutBattery.app/Contents/Library/LoginItems/coconutBattery Helper.app

Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (? - installed 2016-10-29)
FlashPlayer-10.6: 21.0.0.226 (? - installed 2016-04-23)
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-25)
AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-25)
Flash Player: 21.0.0.226 (? - installed 2016-04-23)
SharePointBrowserPlugin: 14.5.6 (? - installed 2015-10-09)
MeetingJoinPlugin: 1.0 (? - installed 2019-04-23)

3rd Party Preference Panes:
Flash Player (installed 2016-04-16)

Time Machine:
Time Machine Not Configured!

Performance:

System Load: 3.29 (1 min ago) 3.46 (5 min ago) 1.66 (15 min ago)
Nominal I/O speed: 11.77 MB/s
File system: 18.27 seconds
Write speed: 454 MB/s
Read speed: 747 MB/s

CPU Usage Snapshot:
Type Overall
System 3 %
User 7 %
Idle 91 %

Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
WindowServer 23.78 % (Apple)
plugin-container (5) 6.78 % (Mozilla Corporation)
EtreCheckPro 6.58 % (Etresoft, Inc.)
iStat Menus Status 4.70 % (Bjango Pty Ltd)
kernel_task 4.20 % (Apple)

Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
plugin-container (5) 807 MB (Mozilla Corporation)
EtreCheckPro 558 MB (Etresoft, Inc.)
firefox 296 MB (Mozilla Corporation)
mdworker_shared (21) 266 MB (Apple)
Adobe (4) 258 MB (? - /Applications)

Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
firefox 171 KB / 9 KB (Mozilla Corporation)
mDNSResponder 34 KB / 21 KB (Apple)
ath 12 KB / 8 KB (Apple)
apsd 5 KB / 8 KB (Apple)
cloudd 6 KB / 3 KB (Apple)

Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
photoanalysisd 31 (Apple)
WindowServer 10 (Apple)
photolibraryd 5 (Apple)
com.apple.MediaLibraryService 3 (Apple)
plugin-container (5) 3 (Mozilla Corporation)

Virtual Memory Information:
Physical RAM: 16 GB

Free RAM: 7.60 GB
Used RAM: 5.09 GB
Cached files: 3.30 GB

Available RAM: 10.91 GB
Swap Used: 0 B

Software Installs (past 30 days):
Install Date Name (Version)
2019-12-12 XProtectPlistConfigData (2110)
2019-12-12 MRTConfigData (1.51)
2019-12-14 AvastHUB
2019-12-14 Adobe Acrobat Reader DC (19.021.20058) (19.021.20058)
2019-12-25 Adobe Acrobat Reader DC (19.021.20061) (19.021.20061)

Diagnostics Information (past 7-30 days):


End of report
 

Macbeatnik

Golden Noble
Registriert
05.01.04
Beiträge
34.256
Drüben im anderen Forum wurden ja bereits diverse Tipps gegeben.
Ich tippe auf den ausgelutschten Akku, der nur noch 72% Kapazität hat.
Der Akku ist jetzt nur nebenbei erwähnt auch win Sicherheitsrisiko, er könnte sich spontan aufblähen und die Hardware des Rechners schädigen oder auch in seltenen Fällen in Flammen aufgehen, auswechseln solltest du den unbedingt.