MacBook Air M1 2021 Word 2019 öffnet nicht

[Macmarius94]

Hi,

Hoffe ich habe das korrekte Forum ausgewählt.. bin neu hier ^^

kann mir wer sagen warum mein MacBook mir MS Word 2019 nicht öffnet? Besten Dank im Vorraus




Hier die Fehlermeldung:

Full Report
-----------

{"app_name":"Microsoft Word","timestamp":"2022-08-09 17:56:16.00 +0200","app_version":"16.17","slice_uuid":"c7ff004b-3773-34c6-912b-7b7ddd55b6f0","build_version":"16.17.18090901","platform":0,"bundleID":"com.microsoft.Word","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"92442A94-F895-4B7E-96DB-78AA0C9C593C","name":"Microsoft Word"}
{
"uptime" : 160000,
"procLaunch" : "2022-08-09 17:56:15.8249 +0200",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookAir10,1",
"procStartAbsTime" : 3885481269031,
"coalitionID" : 10454,
"osVersion" : {
"train" : "macOS 12.4",
"build" : "21F79",
"releaseType" : "User"
},
"captureTime" : "2022-08-09 17:56:15.8660 +0200",
"incident" : "92442A94-F895-4B7E-96DB-78AA0C9C593C",
"bug_type" : "309",
"pid" : 25374,
"procExitAbsTime" : 3885481644103,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "Microsoft Word",
"procPath" : "\/Applications\/Microsoft Word.app\/Contents\/MacOS\/Microsoft Word",
"bundleInfo" : {"CFBundleShortVersionString":"16.17","CFBundleVersion":"16.17.18090901","CFBundleIdentifier":"com.microsoft.Word"},
"storeInfo" : {"deviceIdentifierForVendor":"79E54586-2453-544E-93B3-178D7404498D","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.microsoft.Word",
"crashReporterKey" : "24A4A86C-2422-D801-D3AE-73F35DE00785",
"wakeTime" : 2888,
"sleepWakeUUID" : "1D38B4CF-B183-4104-B3FC-D4E344748EAB",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7fff3f9c8","rawCodes":[1,140703127828936],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":25374},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":1326255,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":48050816},{"value":140703127949312},{"value":0},{"value":0},{"value":140703127951710,"symbolLocation":246,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703127853080},{"value":18446744073709551585},{"value":140703127889630},{"value":13151924347},{"value":140703127909089},{"value":13151926064},{"value":4414095360},{"value":4},{"value":4414095360},{"value":3},{"value":1},{"value":13151923088},{"value":8711053752,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13151959392}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703127828928},"cpsr":{"value":1610616832},"fp":{"value":13151918480},"sp":{"value":13151918448},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703127828936,"matchesCrashFrame":1},"far":{"value":13151918504}},"frames":[{"imageOffset":121288,"imageIndex":0},{"imageOffset":121360,"imageIndex":0},{"imageOffset":82468,"imageIndex":0},{"imageOffset":86788,"imageIndex":0},{"imageOffset":84604,"imageIndex":0},{"imageOffset":15200,"imageIndex":0},{"imageOffset":0,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 140703127707648,
"size" : 196608,
"uuid" : "0ee8ce32-639c-316a-9551-dab9a2e0c8a5",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 8710529024,
"size" : 442368,
"uuid" : "b70ce1ec-b902-3852-8268-05de00bfa8d5",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=75.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=75.0M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 13.3M 4 \nVM_ALLOCATE (reserved) 54.1M 3 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 6.1G 31 \n=========== ======= ======= \nTOTAL 6.2G 50 \nTOTAL, minus reserved VM space 6.2G 50 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "60186475825c62000ccf5450",
"factorPackIds" : {

},
"deploymentId" : 240000024
},
{
"rolloutId" : "60356660bbe37970735c5624",
"factorPackIds" : {

},
"deploymentId" : 240000027
}
],
"experiments" : [

]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}

Model: MacBookAir10,1, BootROM 7459.121.3, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4
AirPort: XXXXX
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

 

[ottomane]

Hast du mal ein Office-Update gemacht? Mein MS Office ist bei Version 16.63.1, deines ist bei 16.17.

Und: Ist Word aus einem Backup eines Intel-Macs auf dem M1 gewandert?
"cpuType" : "X86-64", obwohl es sich scheinbar um ein Universal-Image handelt. Das ist aber arg ins Blaue von mir.

 

[Macmarius94]

Hi, habe jetzt nochmal die Software gekauft, weil der Windows Updater auf MS Office 365 geupdatet hat, anstatt auf die neueste Version von 2019..

Immer noch folgende Fehlermeldung:


Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: 47C59331-8FAB-4C8F-9419-E005EA07DF99
CrashReporter Key: 24A4A86C-2422-D801-D3AE-73F35DE00785
Hardware Model: MacBookAir10,1
Process: Microsoft Word [45413]
Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 16.42 (16.42.20101102)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: com.microsoft.Word [11405]

Date/Time: 2022-08-14 15:27:58.7161 +0200
Launch Time: 2022-08-14 15:27:58.6807 +0200
OS Version: macOS 12.4 (21F79)
Release Type: User
Report Version: 104

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffda39c8
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [45413]

Triggered by Thread: 0

Thread 0 Crashed:
0 runtime 0x7ff7ffda39c8 0x7ff7ffd86000 + 121288
1 runtime 0x7ff7ffda3a10 0x7ff7ffd86000 + 121360
2 runtime 0x7ff7ffd9a224 0x7ff7ffd86000 + 82468
3 runtime 0x7ff7ffd9b304 0x7ff7ffd86000 + 86788
4 runtime 0x7ff7ffd9aa7c 0x7ff7ffd86000 + 84604
5 runtime 0x7ff7ffd89b60 0x7ff7ffd86000 + 15200
6 ??? 0x3 ???


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000033ab540
x8: 0x00007ff7ffdc1000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffdc195e
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffda9818
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffdb26de x18: 0x000000030789006b x19: 0x00007ff7ffdb72e1
x20: 0x0000000307890720 x21: 0x0000000102f21000 x22: 0x0000000000000004 x23: 0x0000000102f21000
x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030788fb80 x27: 0x00000002030641b8
x28: 0x0000000307898950 fp: 0x000000030788e980 lr: 0x00007ff7ffda39c0
sp: 0x000000030788e960 pc: 0x00007ff7ffda39c8 cpsr: 0x60001000
far: 0x000000030788e998 esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
0x7ff7ffd86000 - 0x7ff7ffdb5fff runtime (*) <0ee8ce32-639c-316a-9551-dab9a2e0c8a5> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

-----------
Full Report
-----------

{"app_name":"Microsoft Word","timestamp":"2022-08-14 15:27:58.00 +0200","app_version":"16.42","slice_uuid":"cac89791-dcd2-3b93-807e-fb6c2ecfe385","build_version":"16.42.20101102","platform":0,"bundleID":"com.microsoft.Word","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"47C59331-8FAB-4C8F-9419-E005EA07DF99","name":"Microsoft Word"}
{
"uptime" : 170000,
"procLaunch" : "2022-08-14 15:27:58.6807 +0200",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookAir10,1",
"procStartAbsTime" : 4156101041130,
"coalitionID" : 11405,
"osVersion" : {
"train" : "macOS 12.4",
"build" : "21F79",
"releaseType" : "User"
},
"captureTime" : "2022-08-14 15:27:58.7161 +0200",
"incident" : "47C59331-8FAB-4C8F-9419-E005EA07DF99",
"bug_type" : "309",
"pid" : 45413,
"procExitAbsTime" : 4156101871472,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "Microsoft Word",
"procPath" : "\/Applications\/Microsoft Word.app\/Contents\/MacOS\/Microsoft Word",
"bundleInfo" : {"CFBundleShortVersionString":"16.42","CFBundleVersion":"16.42.20101102","CFBundleIdentifier":"com.microsoft.Word"},
"storeInfo" : {"deviceIdentifierForVendor":"79E54586-2453-544E-93B3-178D7404498D","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.microsoft.Word",
"crashReporterKey" : "24A4A86C-2422-D801-D3AE-73F35DE00785",
"wakeTime" : 213,
"sleepWakeUUID" : "D9BA93CB-2FDA-4DF1-A818-6F5175C852EE",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7ffda39c8","rawCodes":[1,140703126141384],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":45413},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":1562774,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":54179136},{"value":140703126261760},{"value":0},{"value":0},{"value":140703126264158,"symbolLocation":246,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703126165528},{"value":18446744073709551585},{"value":140703126202078},{"value":13011320939},{"value":140703126221537},{"value":13011322656},{"value":4344385536},{"value":4},{"value":4344385536},{"value":3},{"value":1},{"value":13011319680},{"value":8640676280,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13011355984}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703126141376},"cpsr":{"value":1610616832},"fp":{"value":13011315072},"sp":{"value":13011315040},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703126141384,"matchesCrashFrame":1},"far":{"value":13011315096}},"frames":[{"imageOffset":121288,"imageIndex":0},{"imageOffset":121360,"imageIndex":0},{"imageOffset":82468,"imageIndex":0},{"imageOffset":86788,"imageIndex":0},{"imageOffset":84604,"imageIndex":0},{"imageOffset":15200,"imageIndex":0},{"imageOffset":3,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 140703126020096,
"size" : 196608,
"uuid" : "0ee8ce32-639c-316a-9551-dab9a2e0c8a5",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=80.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=80.8M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 13.3M 4 \nVM_ALLOCATE (reserved) 60.1M 3 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 6.1G 31 \n=========== ======= ======= \nTOTAL 6.2G 50 \nTOTAL, minus reserved VM space 6.2G 50 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "60186475825c62000ccf5450",
"factorPackIds" : {

},
"deploymentId" : 240000024
},
{
"rolloutId" : "60356660bbe37970735c5624",
"factorPackIds" : {

},
"deploymentId" : 240000027
}
],
"experiments" : [

]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}

Model: MacBookAir10,1, BootROM 7459.121.3, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4
AirPort: Wi-Fi, wl0: XXXXXX
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.


Google meint, die Version sei die aktuellste von MS Office 2019:

Microsoft Office 2019
Aktuelle Version	Windows: 2105 (Build 14026.20246) macOS: 16.49 (Build 21050901) (Windows: 24. Mai 2021, macOS: 11. Mai 2021)

Die lade ich gerade hier runter:

Updateverlauf für Office für Mac - Office release notes

Stellt IT-Experten Informationen über aktuelle Updates für Office für Mac zur Verfügung, einschließlich Links zum Herunterladen von Paketen und einen Updateverlauf.

docs.microsoft.com

Falls das immer noch nicht öffnen sollte weiß ich nicht mehr weiter

 

[trexx]

Download and install or reinstall Office 2019, Office 2016, or Office 2013 - Microsoft Support

Learn how to install Office 2013 on your PC or Office for Mac 2011.

support.microsoft.com

 

[trexx]

Nachtrag: Es müsste auch mindestens 16.55 sein, damit M1 vollständig unterstützt wird.