Beachballender MacBook Pro 13"

[Kowelenzer]

Hi!

Leider hat der Mac meiner Holden Dame so sehr Bock auf Sommer, dass er nur noch Beachballs anzeigt...

Also: Problem ist: er ist tierisch langsam, was die Performance anbelangt.

Ich als Windows-User (ja, Asche auf mein Haupt ) Konnte ihr bislang nur bedingt helfen und freue mich über eure Assistenz.
Bislang habe ich keine offensichtlich schädliche Software gefunden... Daher habe ich schonmal n Etre-Check durchlaufen lassen.

Ich sehe auch schon, dass da einiges im Argen liegt. Aber: Wie kann ich als Windows-Mensch da ran?

Danke euch schonmal!

EtreCheck version: 3.4 (420)
Report generated 2017-06-19 16:41:35
Download EtreCheck from https://etrecheck.com
Runtime: 6:15
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Beachballing
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,5
1 2,26 GHz Intel Core 2 Duo (Duo) CPU: 2-core
2 GB RAM - Insufficient RAM! Upgradeable - [Instructions]
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 671
Video Information: ⓘ
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
Disk Information: ⓘ
SAMSUNG 470 Series SSD disk0: (256,06 GB) (Solid State - TRIM: No)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
OS X (disk0s2 - Journaled HFS+) / [Startup]: 255.20 GB (208.90 GB free) - 8 errors
Drive failure!
(disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N ()
USB Information: ⓘ
USB20Bus
Apple Inc. Built-in iSight
USB20Bus
Apple Card Reader
USBBus
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USBBus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1217) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Possible adware: ⓘ
Adware: ~/Library/LaunchAgents/pronto.notification.plist
Adware: ~/Library/LaunchAgents/pronto.update.plist
Adware: ~/Library/Safari/Extensions/Arcahol.safariextz
3 possible adware files found. [Remove/Report]
Clean up: ⓘ
~/Library/LaunchAgents/pronto.notification.plist
~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp -trigger notification -app_name ProntoApp -emid 9d44bf3459633e0da79e5b19581e5ef2
Executable not found!
~/Library/LaunchAgents/pronto.update.plist
~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp -trigger update -app_name ProntoApp
Executable not found!
2 orphan files found. [Clean up]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 161 Apple tasks
[running] 50 Apple tasks
[killed] 20 Apple tasks
20 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 163 Apple tasks
[running] 69 Apple tasks
[killed] 11 Apple tasks
11 processes killed due to insufficient RAM
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-15) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (? ? ? - installed 2017-03-29) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-06-19) [Lookup]
[failed] pronto.notification.plist (? 11526192 0 - installed 2016-08-23) Adware! [Remove/Report]
[failed] pronto.update.plist (? e1082b4c 0 - installed 2016-08-23) Adware! [Remove/Report]
User Login Items: ⓘ
iTunesHelper Programm (Apple, Inc. - installed 2017-01-30)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Programm - Hidden
(/Applications/Spotify.app)
Internet Plug-ins: ⓘ
SharePointBrowserPlugin: 14.4.0 (installed 2016-01-10) [Lookup]
FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-19) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-01-30)
Flash Player: 26.0.0.131 (installed 2017-06-19) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-01-16) [Lookup]
Default Browser: 601 (installed 2016-11-05)
Safari Extensions: ⓘ
[not loaded] Arcahol - Arcahol - http://www.arcahol.com/faq#arcahol (installed 2016-11-05) Adware! [Remove/Report]
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-06-15) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
6% WindowServer
5% kernel_task
4% Spotify Helper
2% spindump
1% nsurlsessiond
Top Processes by Memory: ⓘ
249 MB kernel_task
103 MB com.apple.WebKit.WebContent
94 MB Spotify Helper
79 MB Safari
39 MB Finder
Top Processes by Energy Use: ⓘ
8.92 WindowServer
4.84 Spotify Helper
1.04 hidd
0.78 wineserver
Virtual Memory Information: ⓘ
617 MB Available RAM
16 MB Free RAM
1.40 GB Used RAM
601 MB Cached files
34 MB Swap Used
Software installs: ⓘ
Adobe Flash Player: (installed 2017-06-13)
Adobe Flash Player: (installed 2017-06-19)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-06-18 22:42:17 securityd Crash [Open]

 

[Macbeatnik]

Willkommen im Forum

Du hast adware auf dem Rechner, lösche die zum Beispiel mit malewarebytes und dann sollte der Rechner wieder laufen.
Lade nicht aus unsicheren Quellen, wie Chip.de, softonic oder macupdate.com und ähnlichen die downloadportalen, sondern nur beim Hersteller oder dem AppStore.

 

[raven]

@Kowelenzer Willkommen im Forum AT

Bin obile da, deshalb etwas kurz gefasst.
Auf dem Mac ist Adware. Die muss mal runter. 2GB RAM sind auch nicht viel.

P.S Lade mal Malewarbytes zum die Adware zu entfernen.
https://de.malwarebytes.com/mac/

 

[Kowelenzer]

Danke! Du sprichst das aus, was ich meiner Lady immer wieder sage. Aber sie wollte ja nicht hören. Ihr kennt das ja


Nu gabs n Knall und der Kram läuft nichtmehr. Da muss ich natürlich doch wieder ran

Aber malewarebytes kann ich nutzen?

 

[Kowelenzer]

Danke fürs Willkommenheißen!

jau, Adware dengel ich runter. Für n Speicherupgrade ist die Lady sicher zur Zeit nicht zu begeistern, aber ich werde es ihr, nach abklingen der Frustration, auf jeden Fall ans Herz legen!

Danke euch für die Hilfe!

 

[ottomane]

Und die SSD hat Fehler! Falls kein Backup exisitert, dringend eines anfertigen und regelmäßig machen.

Dann mal mit dem Festplattendienstprogramm die SSD überprüfen lassen.

 

[Kowelenzer]

Ach und wie steht ihr zu den Festplattenfehlern?

Bzw.; Was kann ich da machen? Welches Festplattenprogramm ist vorhanden?

 

[raven]

Danke! Du sprichst das aus, was ich meiner Lady immer wieder sage. Aber sie wollte ja nicht hören. Ihr kennt das ja


Nu gabs n Knall und der Kram läuft nichtmehr. Da muss ich natürlich doch wieder ran

Aber malewarebytes kann ich nutzen?

Nein sowas kenne ich nicht. Ja Malwarebytes kannst du nutzen. Deshal der Originallink und nicht ab Saftronic oder Chip.

Festpalttendienstprogramm ist on Bord. Findest du untr Dienstprogramme.
Die Plattenfehler sind in den 8 errors. Kann alles sein, auch dass die Platte am sterben ist. Kann, muss aber nicht.

P.S und Fingerweg von all dem Kram
https://www.apfeltalk.de/community/threads/warnung-vor-cleanup-tools-antivirenprogrammen-co.435167/

 

[Wuchtbrumme]

bitte im EtreCheck auf "show SMART status" anklicken und das Ergebnis posten. Ich gehe von Hardwaredefekt aus.

 

[ottomane]

Ich gehe von Hardwaredefekt aus.

Den Verdacht habe ich auch. Ich tippe auf Festplattenkabel... wie so oft.

 

[Kowelenzer]

Wo kann ich denn show Smart status auswählen?

 

[Macbeatnik]

Steht im etrecheck log unter der Festplatte Bezeichnung.

 

[Kowelenzer]

Problem ist, dass beim jetzigen Check die Platte schon garnichtmehr wirklich erkannt wird und bei "Disk Information" nur "Disk Information not found" steht.

Könnte das bedeuten, dass die Festplatte im Sack ist, oder aber nur das Kabel defekt, oder aber nur die Steckverbindung nichtmehr in Ordnung ist?

Wenns die Steckverbindung sein könnte: Möglicherweise losbar?

 

[ottomane]

Das kann alles zutreffen. Ich würde mit dem einfachsten anfangen und ausprobieren, ob es mit einer Neupositionierung der Steckverbindung besser wird.

 

[Kowelenzer]

So, nachdem die Festplatte nun wieder mit sage und Schreibe 33 Fehlern erkannt wurde, gibts jetzt den Code:

smartctl 6.5 2016-05-07 r4318 [Darwin 15.6.0 x86_64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Samsung based SSDs
Device Model:     SAMSUNG 470 Series SSD
Serial Number:    S0MTNEAZ800415
Firmware Version: AXM09B1Q
User Capacity:    256,060,514,304 bytes [256 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS, ATA/ATAPI-7 T13/1532D revision 1
SATA Version is:  SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Mon Jun 19 19:07:43 2017 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         ( 1680) seconds.
Offline data collection
capabilities:              (0x5b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      (  28) minutes.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       4902
 12 Power_Cycle_Count       0x0032   093   093   000    Old_age   Always       -       7035
177 Wear_Leveling_Count     0x0013   096   096   000    Pre-fail  Always       -       156
178 Used_Rsvd_Blk_Cnt_Chip  0x0013   063   063   010    Pre-fail  Always       -       1490
190 Airflow_Temperature_Cel 0x0022   067   050   000    Old_age   Always       -       33
235 POR_Recovery_Count      0x0012   099   099   000    Old_age   Always       -       6813

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[Kowelenzer]

So. Nun Nummero 2 Der neuen Codes.

Habe in der Zwischenzeit die Steckverbindung der Festplatte an Beiden Enden neu gesteckt. Es scheint - und ich bin sehr! verhalten optimistisch - zumindest weitestgehend ein Erfolg zu sein. Habe keinen Beachball mehr sehen können.

Hier die Auswertung, darunter die der Festplatte:

EtreCheck version: 3.4 (420)
Report generated 2017-06-19 19:53:57
Download EtreCheck from https://etrecheck.com
Runtime: 2:31
Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ
    MacBook Pro (13-inch, Mid 2009)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    MacBook Pro - model: MacBookPro5,5
    1 2,26 GHz Intel Core 2 Duo (Duo) CPU: 2-core
    2 GB RAM - Insufficient RAM! Upgradeable - [Instructions]
        BANK 0/DIMM0
            1 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            1 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless:  en1: 802.11 a/b/g/n
    Battery: Health = Check Battery - Cycle count = 672

Video Information: ⓘ
    NVIDIA GeForce 9400M - VRAM: 256 MB
        Color LCD 1280 x 800

Disk Information: ⓘ
    SAMSUNG 470 Series SSD disk0: (256,06 GB) (Solid State - TRIM: No)
    [Show SMART report]
        (disk0s1) <not mounted>  [EFI]: 210 MB
        OS X (disk0s2 - Journaled HFS+) /  [Startup]: 255.20 GB (210.43 GB free)
        (disk0s3) <not mounted>  [Recovery]: 650 MB

    HL-DT-ST DVDRW  GS23N  ()

USB Information: ⓘ
     USBBus
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
     USBBus
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
     USB20Bus
        Apple Inc. Built-in iSight
     USB20Bus
        Apple Card Reader

System Software: ⓘ
    OS X El Capitan 10.11.6 (15G1217) - Time since boot: less than an hour

Gatekeeper: ⓘ
    Mac App Store and identified developers

System Launch Agents: ⓘ
    [not loaded]    8 Apple tasks
    [loaded]    163 Apple tasks
    [running]    68 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    46 Apple tasks
    [loaded]    167 Apple tasks
    [running]    77 Apple tasks

Launch Daemons: ⓘ
    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-15) [Lookup]
    [loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-19) [Lookup]
    [loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]

User Launch Agents: ⓘ
    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]
    [running]    com.spotify.webhelper.plist (Spotify - installed 2017-06-19) [Lookup]

User Login Items: ⓘ
    iTunesHelper    Programm (Apple, Inc. - installed 2017-01-30)
        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Spotify    Programm - Hidden
        (/Applications/Spotify.app)

Internet Plug-ins: ⓘ
    SharePointBrowserPlugin: 14.4.0 (installed 2016-01-10) [Lookup]
    FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-19) [Lookup]
    QuickTime Plugin: 7.7.3 (installed 2017-01-30)
    Flash Player: 26.0.0.131 (installed 2017-06-19) [Lookup]
    Silverlight: 5.1.41212.0 (installed 2016-01-16) [Lookup]
    Default Browser: 601 (installed 2016-11-05)

3rd Party Preference Panes: ⓘ
    Flash Player (installed 2017-06-15) [Lookup]

Time Machine: ⓘ
    Time Machine not configured!

Top Processes by CPU: ⓘ
        13%       mds
         8%       mds_stores
         6%       kernel_task
         6%       WindowServer
         4%       reversetemplated

Top Processes by Memory: ⓘ
    299 MB        kernel_task
    166 MB        Spotify Helper
    73 MB         Spotify
    60 MB         WindowServer
    47 MB         softwareupdated

Top Processes by Energy Use: ⓘ
      7.90    WindowServer
      7.82    AddressBookSourceSync
      4.72    Spotify Helper
      2.12    accountsd

Virtual Memory Information: ⓘ
    522 MB        Available RAM
    21 MB         Free RAM
    1.49 GB       Used RAM
    502 MB        Cached files
    0 B           Swap Used

Software installs: ⓘ
    Adobe Flash Player:  (installed 2017-06-13)
    Adobe Flash Player:  (installed 2017-06-19)

    Install information may not be complete.

Diagnostics Information: ⓘ
    2017-06-19 19:50:05    Last shutdown cause: 3 - Hard shutdown
    2017-06-19 18:25:24    EtreCheck.app Crash [Open]
        Cause:        *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString replaceCharactersInRange:withString:]: nil argument'
        abort() called
        terminating with uncaught exception of type NSException
    2017-06-18 22:42:17    securityd Crash [Open]

Files deleted by EtreCheck: ⓘ
    2017-06-19 16:54:10 - ~/Library/LaunchAgents/pronto.notification.plist - Unknown
    2017-06-19 16:54:10 - ~/Library/LaunchAgents/pronto.update.plist - Unknown
    2017-06-19 16:54:10 - ~/Library/Safari/Extensions/Arcahol.safariextz - Unknown

smartctl 6.5 2016-05-07 r4318 [Darwin 15.6.0 x86_64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Samsung based SSDs
Device Model:     SAMSUNG 470 Series SSD
Serial Number:    S0MTNEAZ800415
Firmware Version: AXM09B1Q
User Capacity:    256,060,514,304 bytes [256 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS, ATA/ATAPI-7 T13/1532D revision 1
SATA Version is:  SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Mon Jun 19 19:55:13 2017 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         ( 1680) seconds.
Offline data collection
capabilities:             (0x5b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:     (   2) minutes.
Extended self-test routine
recommended polling time:     (  28) minutes.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       4903
 12 Power_Cycle_Count       0x0032   093   093   000    Old_age   Always       -       7037
177 Wear_Leveling_Count     0x0013   096   096   000    Pre-fail  Always       -       156
178 Used_Rsvd_Blk_Cnt_Chip  0x0013   063   063   010    Pre-fail  Always       -       1490
190 Airflow_Temperature_Cel 0x0022   067   050   000    Old_age   Always       -       33
235 POR_Recovery_Count      0x0012   099   099   000    Old_age   Always       -       6814

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[ottomane]

Ein guter Moment für ein Backup.